The process that we talk to is different from the process that we think

I started to go to Business school. In the class about thinking, the instructer said "first of all, we should understand that the process that we talk to is different from the process that we think. We have to think what should we talk from the start to the end because we have to understand the message and get to the action when we talk to in business. Talking what we want to is not our job".

This message is so important I think because usually when we talk, we tend to start from what we want to talk. But the lisner basecally doesn't not know the detail of the story we talk, and is different from our own thinking method. Fundamentaly we should know that alomost all of what we talk about is not understood by the others. 

So I study again that we should talk the story that is custamized with lister's thinking method. Certainly there are the framework to talk like CREC(Conclusion→Reason→Example→Conclusion), but the detail of story is should custamized because the lisner's thinking method or knowledge level is different. For my own, I write the important message again "Baseaclly your story is not understood, so you should think the process to talk others all time".